Refund and Returns Policy

1. General Overview

At xilviro we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3 Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items, unless required by law
• Digital downloads and software licenses

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (667) 637-1937. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will issue a prepaid shipping label for domestic returns. For international returns, you are responsible for the shipping cost unless the return is due to a defect or error on our part.

3.3 Inspection and Refund

After we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days.

4. Refund Options

• Full Refund: Issued when the returned item meets all eligibility criteria.
• Partial Refund: May be offered for items that are returned in a non‑resalable condition, subject to a restocking fee of up to 15% of the purchase price.
• Store Credit: You may elect to receive a store credit instead of a monetary refund.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Adhere to the specified return time frames.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1 (667) 637-1937
Address: 2499 East 7th Drive, Baltimore, Maryland 21225, United States